From "Joy: Future of the Web is mobile devices", Mike Ricciuti, CNET.

"Personally, I'm very frustrated by voice. If you leave me a voice mail, it's not likely I'll get around to answering it. But there is a warmth to voice. It's a media that has been difficult to integrate with the Web experience. I have a friend who holds his notebook up to his head to use Skype. We need new formats."